In a move aimed at modernizing its ticketing process and enhancing passenger convenience, Sri Lanka Railways has officially launched its new e-ticket platform. This cutting-edge system allows commuters to purchase tickets online, eliminating the need for long queues and providing a seamless travel experience.
Key Features of the Pravesha E-Ticket Platform
Seamless Online Ordering
The new platform enables passengers to buy commuter tickets in just three easy steps through a website optimized for both PC and mobile devices. Users can add trip details, make payments via credit or debit card, and receive their e-tickets via SMS or email.
Paperless Travel
The e-ticket system offers the convenience of paperless tickets, allowing passengers to present a QR code on their phone for validation at the station and on the train.
Advanced Security
Sri Lanka Railways assures passengers of safe and secure transactions through PCI-compliant processes, ensuring peace of mind regarding data security.
Book in Advance
Passengers can now purchase tickets up to seven days in advance, making it easier to plan their journeys.
Group Booking
The platform allows for the purchase of tickets for up to five passengers, including return tickets, in a single transaction.
Easy Refunds
Passengers can request refunds online and track the status of their requests, making the process hassle-free.
How Pravesha.lk Works
- Add Trip Details: Passengers enter key details such as departure and arrival stations, carriage class, travel date, and passenger count. Multiple tickets for the same destination and return tickets can be purchased in one go.
- Make Payment: After reviewing order details, passengers can proceed to make the payment by entering their mobile number or email and debit/credit card details.
- Use E-Ticket: The e-ticket is sent to the provided mobile number or email. Each trip and passenger receives a separate e-ticket and QR code for easy validation at the station and on the train.
Pravesha.lk Key Guidelines
- Each e-ticket and QR code is valid for a single trip for a single passenger.
- Passengers must ensure their mobile phone is charged or carry a printout of their e-ticket.
- Train availability is not guaranteed; passengers should check schedules before purchasing tickets.
- Refund requests can be made up to one day before the travel date, with a maximum refund of 75% of the ticket value.
Frequently Asked Questions
The platform also features a comprehensive FAQ section addressing common queries such as purchasing procedures, available classes, payment methods, ticket receipt, and refund processes.
Contact Information
For any questions or issues regarding orders, passengers can contact Sri Lanka Railways’ support team at 011 2 271 271.
Sri Lanka Railways is committed to providing a more convenient and efficient travel experience with this new e-ticket platform. Passengers are encouraged to take advantage of this innovative service and enjoy a hassle-free journey.